Frequently Asked Questions

Ordering & Pricing

Q: How do I place an order?
A: Currently, You can use our store or contact support to place a customer order.

Q: How is pricing calculated?
A: Pricing depends on material used, print time, and part volume.

Q: Do you offer discounts for large orders?
A: Yes! Contact our sales team for volume pricing on orders of 2+ identical parts.

Materials & Capabilities

Q: What materials do you offer?
A: We print with PLA, ABS, PETG, 

Q: What’s your maximum print size?
A: Our industrial printers handle up to 350 x 320 x 325 mm. Need bigger? Ask us about multi-part assembly solutions.

Shipping & Turnaround

Q: How long until my order ships?
A: Standard orders ship in 1-2 business days.

Q: Can I pick up my order locally?
A: Yes! Contact our support team for more info on local pickups!

Quality Guarantee

Q: What if my print fails or has defects?
A: We inspect every print before shipping. If there’s an error on our end, we’ll reprint immediately at no cost.

Q: Do you provide post-processing like sanding or painting?
A: Yes! Choose add-ons like sanding, priming, or custom painting during checkout.

Technical

Q: What printers do you use?
A: Our printer is the BambuLab H2D

Q: Are your materials eco-friendly?
A: We offer recycled PLA and plant-based resins. Ask about our zero-waste recycling program!